TriMark partnered with McFadyen Digital to upgrade its outdated Oracle Commerce platform—successfully onboarding 14 divisions into a unified ecommerce experience that boosted online orders and reduced overhead.
Client
TriMark Unified 14 Divisions on One Platform
Website
https://www.trimarkusa.com/
Company Summary
TriMark USA is one of the largest providers of foodservice equipment and design solutions in the U.S. Serving industries like hospitality, healthcare, and education, TriMark offers everything from commercial kitchen equipment to layout design and installation. Known for its scale and service, TriMark partners with customers to deliver efficient, customized solutions for every foodservice need.
Challenge
TriMark’s existing Oracle Commerce-based B2B platform had become outdated, limiting its ability to scale digital commerce across a diverse and growing customer base. Without a modern, unified ecommerce experience, TriMark faced higher operational overhead, as manual and inefficient ordering processes slowed down internal teams and introduced friction for customers.
Solution
TriMark brought in McFadyen Digital to modernize and future-proof its ecommerce foundation. McFadyen recommended and implemented:
- A major platform version upgrade within Oracle Commerce
- Structural and process enhancements to streamline operations
- A centralized onboarding strategy for customers across 14 separate divisions
This combination of technology and business consulting helped TriMark deliver a cohesive, user-friendly ecommerce experience—driving greater adoption and increasing the percentage of orders flowing through the digital channel.
Business Impact
- Unified ecommerce experience across 14 divisions
- Increased online order volume
- Reduced operational overhead by digitizing formerly manual processes
- A scalable foundation for ongoing digital commerce innovation
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