TriMark USA is a leading provider of food services equipment. Their Oracle Commerce-based B2B Ecommerce capabilities had grown a bit stale, with some systems limitations preventing a more widespread launch into their substantial customer base. This online shopping limitation was causing unnecessary overhead as other methods of accepting customer orders were more overhead-heavy.
The TriMark team engaged McFadyen Digital due to our extensive history with both the Oracle-base commerce platform and the complexities of B2B ecommerce. With an eye on both the near and longer-term digital commerce considerations, McFadyen recommended a major version upgrade of the ecommerce platform, in addition to several structural changes and process improvements that would prepare TriMark to rapidly onboard a large amount of customers.
The combination of technology and process upgrades saw TriMark onboard customers across 14 various divisions onto a single B2B ecommerce platform. The results have been happier customers and increased online order flow and a decrease in the overhead spent accepting and processing such orders. The McFadyen and TriMark teams continue to work together to iterate and improve this online shopping experience.
To learn more, visit trimarkusa.com.