ATG Search

With the Search Module from ATG Dynamo, your customers and partners can find relevant information and merchandise easily -- lowering order abandonment and reducing call center costs. And your employees can increase productivity by accessing information across disparate systems. Through our OEM relationship with Autonomy Corporation, ATG delivers out-of-the-box search functionality that caters to the needs of novice through advanced users. A recent study by Zona Research found that 62 percent of online shoppers had given up at least once while looking for products. ATG offers powerful search capabilities so your customers, partners, and employees can easily find the information they need, no matter where it's stored.

For example:

• Fuzzy queries automatically correct for misspelled words or words that have variant homonyms so that users can find the information they need.
• Natural language searches allow users to generate search results based on a question, such as "Who is the king of Siam?"
• Parametric searches allow users to pose more complex queries. For example, "Search for an article where the author's last name is Smith and the article contains the word commerce."
• Sophisticated queries can be used to generate ranked results of documents by contextual relevance based on key word and proximity queries, including standard Boolean operators.

ATG's best-of-breed search engine is integrated with ATG Commerce, ATG Portal, and ATG Relationship Management Platform for quick and easy deployment. You can deliver powerful search capabilities with minimal integration. ATG remains committed to open architectures, and continues to support other third-party search engines. In fact, ATG Portal now includes APIs that allow you to effortlessly integrate your existing search engine into an ATG Portal.

By indexing multiple repositories, file systems, and data sources, the Search Module makes it easy to search for content across heterogeneous systems. It's also integrated with ATG profiles, which ensures that users can search only the content that is appropriate for their level of authority.

The Search Module does more than passively wait for your users to search for information. You can easily configure ATG Search to perform contextual hyperlinking to suggest relevant information to users. For example, you can provide an area on your product page that uses the search engine to provide links to helpful articles on topics related to the product on that page. Or you can allow users to "subscribe" to certain content areas and use the search engine to display links to relevant content on their portal home page.